Order changes
Contact us as soon as possible if you need to change or cancel an order. We can usually help before the arrangement has entered production; completed custom work cannot always be changed.
Returns and refunds
Fresh flowers are perishable and made to order, but we want every Petal House purchase to feel thoughtful and beautifully prepared.
Quality concerns
Email hello@petalhouse.example within 24 hours of pickup with your order number and a clear photo. If an order did not arrive in acceptable condition, we will review it promptly and offer an appropriate replacement or refund.
Natural variation
Flowers vary naturally by season. Color, placement, and individual stems may differ from photographs while preserving the selected arrangement's overall style, size, and value.
Refund timing
Approved refunds are returned to the original payment method. Your bank may take several business days to display the credit.